Although you would have done everything possible to make sure you have a trouble-free move, sometimes things can go wrong and there is a dispute – however big or small. The Agreement for Sale & Purchase may still be relevant, so talk with us in the first instance.
If the dispute is an issue you want to resolve yourself, we recommend you take the suggested steps below.
It should be possible to fix the majority of issues in this way.
If this does not work or you are still dissatisfied, there are industry bodies that can be contacted.
PO Box 10-573, Wellington, Ph: 0800-805 950
Insurance and Savings Ombudsman
PO Box 10-845, Wellington
Ph: 0800-888 202
New Zealand Law Society
PO Box 5041, Wellington
Phone: 04-472 7837,
Also see the NZLS Property Law Section
Real Estate Institute of New Zealand
PO Box 5663, Auckland
Ph: 09-356 1755, Fax: 09-379 8471
New Zealand Property Institute
PO Box 27-340, Wellington
Ph: 04-384 7094
Many of the industry bodies listed above do not offer compensation, costs or damages. If you seek this sort of remedy, you may need to take legal action – either the Disputes Tribunal or in court.
The Disputes Tribunal can hear claims for up to $15,000, or up to $20,000 if the other side agrees.
For more information look at www.courts.govt.nz or ring your local district court.
If the compensation, costs or damages you are seeking are over the sum/s dealt with in the Disputes Tribunal, please talk with us.